Menu
TESL Career Centre powered by TESL Ontario

Casual Program Support Specialist – Level 2

Posted on: 24 Apr 2025

Summary: Program Support Specialist Level 2 is responsible for PD webinar moderation in the Language Curriculum Training Services project. This role works remotely on a casual basis. The successful candidates must reside in Ontario.

*One candidate with daytime availability and one candidate with after-hours availability (after 4:30 p.m.)

Weekday daytime afternoon/early evening availability – hours vary as needed (each webinar runs from one and a half to two hours; webinars are held approximately twice per month throughout the fiscal year, including July and August)

This position reports to the Project Manager, Language Curriculum Training Services.

Duties & Responsibilities:

Provide basic webinar moderation, working within the BigBlueButton platform:

  • Respond promptly to webinar participant needs/challenges as they arise
  • Provide assistance to webinar participants via the chat box
  • Monitor and address webinar participant “open mics” or “open cams” issues as they arise
  • Provide prompts to participants in the chat box regarding instructions for webinar activities and feedback collection
  • Keep track of, and document, participant attendance throughout the webinar, including monitoring participant late arrivals and early departures

On provided MS Word template, capture and document the following information:

  • Participant attendance (including late arrivals and early departures)
  • Feedback poll results
  • Chat box text

Qualifications:

  • TESL Ontario membership in good standing
  • Resident of Ontario
  • Post-secondary degree in relevant discipline
  • 1 year of customer service/administrative support experience
  • Proficient in MS Office suite
  • Customer service skills
  • Communication skills
  • Interpersonal skills
  • Collaboration skills
  • Detail-orientation
  • Time management skills
  • Ability to learn new technology
  • Weekday daytime, late afternoon and early evening availability

Assets:

  • LINC sector knowledge/experience
  • Interest in current topics in the language training sector
  • BigBlueButton experience
  • Prior experience delivering/moderating webinars

Location:

AchevFully remoteMississauga, Ontario L5B 3C3Canada

Job contact:

eramos@achev.cahttps://achev.ca/

How to apply:

Please apply at https://jobs.dayforcehcm.com/en-CA/achev/CANDIDATEPORTAL